ENVÍOS by Maians.

Domestic Shipping: Spain & Portugal.

We offer FREE shipping on all orders within Spain (except Canary Islands) & Portugal.

Most of our orders are shipped within one or two business days of purchase from our warehouse here in Barcelona, Spain.  All orders are shipped via MRW (domestic) or FEDEX (international). Once your order is shipped, you should receive your order within one to five business days of its ship date.

We will email you a tracking number within one business day after your order is shipped out. The code will be included in your confirmation email. Please keep an eye out for this email so you can track the progress of your order from our doorstep to yours.

Please make sure your shipping address is correct. We are unable to re-direct orders once they have been dispatched – orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable.

International Shipping.

UPDATED INFORMATION AUGUST 1ST, 2019

We now offer FEDEX international economy for all European clients and FEDEX International priority service for all of our international customers outside of Europe.  Once your order has been shipped, you should receive your order within two to five business days from the ship date anywhere worldwide. The shipping times and prices may slightly vary depending on your zone but all shipments anywhere worldwide should arrive within 5 working days from the date they are shipped.

 

1. LOCAL ZONE

– Countries within this zone: Spain & Portugal (Canary Islands are included in the “EU Zone 2”).

– Shipping: FREE (MRW shipping services)

– Exchange: FREE (MRW shipping services)

– Returns: FREE (MRW shipping services)

If you don’t know how to proceed with your exchange or return, please follow the exchange + return steps that you will find inside your delivery box or contact us via contact@maians.es.

 

2. EU ZONE 1

– Countries within this zone: Andorra, Austria, Belgium, Bulgaria, France, Germany, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Slovakia, UK, Vatican.

– Shipping: 10 €

– Exchange: The shipping from your home to our warehouse is at the customer’s expense.  Once we have received the product, we will send you your new exchanged pieces for FREE.

– Returns: Shipping cost at the customer’s expense.

Note:  Depending on your country, you might have to pay an extra duty when you receive / exchange or return the product. Read Taxes & Customs for more information.

 

3. EU ZONE 2

– Countries within this zone: Bulgaria, Canarias, Ceuta y Melilla, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, Monaco, Norway, Poland, Republic of Ireland, Romania, Slovenia, Sweden, Switzerland.

– Shipping: 25 €

– Exchange: The shipping from your home to our warehouse is at the customer’s expense. Once we have received the product, we will send you your new exchanged pieces for FREE.

– Returns: Shipping cost at the customer’s expense.

Note:  Depending on your country, you might have to pay an extra duty when you receive / exchange or return the product. Read Taxes & Customs for more information.

 

4. INTERNATIONAL 1

– Countries within this zone: USA, Australia, Canada, Croatia, Cyprus, Iceland, Israel, Macedonia, Malta, New Zealand.

– Shipping: 45 € (Please note, this is a flat shipping fee.  You can purchase one pair or as many pairs as you like and you will ONLY be charged this flat fee of 45 euros for the cost of shipping)

– Exchange: We do not do exchanges for this zone. If you would like to exchange your model, you can return it and order a new one from our online store. PLEASE CONTACT US BEFORE MAKING RETURNS.

– Returns: On customer’s expenses. Please note that these costs may also include duties and taxes for the goods to re-enter Spain.  Please take careful note of this when making your purchase.

Note:  Depending on your country, you might have to pay an extra duty when you receive / exchange or return the product. Read Taxes & Customs for more information.

5. INTERNATIONAL 2

– Countries within this zone: Angola, Barbados, Bermuda, Bolivia, Bosnia and Herzegovina, British Virgin Islands, Cambodia, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Dubai, Ecuador, Egypt, El Salvador, Ethiopia, Fiji, French Guiana, French Polynesia, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Honk Kong, India, Indonesia, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Laos, Macau, Malaysia, Maldives, Martinique, Mexico, Montserrat, Montenegro, Nepal, Netherlands Antilles, New Caledonia, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Ukraine and Vietnam.

– Shipping: 65 € (Please note, this is a flat shipping fee.  You can purchase one pair or as many pairs as you like and you will ONLY be charged this flat fee of 65 euros for the cost of shipping)

– Exchange: We do not do exchanges for this zone. If you would like to exchange your model, you can return it and order a new one from our online store. PLEASE CONTACT US BEFORE MAKING RETURNS.

– Returns: On customer’s expenses.  Please note that these costs may also include duties and taxes for the goods to re-enter Spain.  Please take careful note of this when making your purchase.

Note:  Depending on your country, you might have to pay an extra duty when you receive / exchange or return the product. Read Taxes & Customs for more information.

 

6. OTHER ZONES

Unfortunately we are unable to ship at this time to countries not included in the above lists.  If you are from another country and would like assistance please send an email to contact@maians.esand we will do our best to fulfill your needs.

Import Duties & Taxes.

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery.

We currently ship all items Delivery At Place (DAP). Once your order is shipped, the carrier will bill you to pay all import duties, customs and sales taxes levied by the country you are shipping to.

We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products prior to purchasing.

 

> I placed an order but I changed my mind/ I do not want to pay the duties, can I refuse my package and have it “returned to sender” (RTS)?

Upon delivery, your package has already entered and has been cleared by your local government, and therefore, the customs duties and taxes have been applied. If you choose to refuse your package, you will still be held accountable for your customs duties, sales tax and return shipping and no refund will be applicable.

 

> Can I return a package without paying the duties and taxes?

Once you have received the notification of your duty and taxes, your parcel has already been cleared by your government. If you are wanting to return your parcel, you, the buyer, are required to pay the duties and organize for your parcel to be sent back to Maians returns. Once your package arrives back to Maians, we will refund you only the cost of your order minus initial shipping cost. Note well – we cannot recover duties and taxes for you – these are payable by you, the buyer at all times. Please email contact@maians.es if you have any questions.

 

> Will I be refunded the full value of my order?

We will refund you the cost of your items in full minus shipping cost if we receive your return within our return policy window. Please note, outside Spain & Portugal (Local Zone), duties and taxes are non-refundable through us. Please note, you may be able to recover these funds by contacting your local customs directly.

Returns & Refund Policy.

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly accept a return of an unworn item within 14 business days once purchase is received. Items should be in the original condition, unworn, unwashed or used in anyways and is return in its original condition, including tags, for a full refund minus original shipping charges and duties paid.

 

Please, send your returns to:

CAMINO STORE

C/ELISABETS 13

08001 Barcelona, Spain.

Tlf. +34 933 04 34 23

Enclosed in your Maians online order you will find your returns slip. This must be filled in and sent back with your return. Remember to fill in the returns slip with your name, order number and the reason for your return.

 

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.

 

We will credit your original method of payment minus original shipping charges and duties paid. Once your return arrives within at the return address please allow 14 business days for your refund to be processed. You will be notified by email once finalized.

 

Please note:  any return item received by us outside of the 14 day return policy window will not be accepted. Once received at Maians returns, this return item will be automatically shipped back to you.

 

FAULTY ITEMS

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 30 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

If you have received a faulty item please email us at contact@maians.es to arrange a prepaid return postage label. We will replace if stock is available or refund you upon return.  If you are in zone International 2, we will issue you a credit and you will keep the faulty product since we can not send back to our center here in Barcelona.