FAQS

PRODUCT
ORDERING
TECHNICAL ISSUES
PAYMENT
DELIVERY
RETURNING
FAULTY ARTICLE
PRIVACY
CONTACT
NEWSLETTER
  • HOW DO I TAKE CARE OF MY MAIANS?

    ANTE/LEATHER

    Non-washable with water. Apply a leather protectant before wearing your maians in wet conditions. Use a leather cleaning lotion or spray to clean.

    ante


    MESH/REJILLA

    Hand-washable in cold water. Use a soft brush and neutral soap. Clean shoelaces separately.
    rejilla


    MIX

    Leather: Non-washable with water. Apply a leather protectant before wearing in wet conditions. Use a leather cleaning lotion or spray to clean. Cotton: Hand-washable in cold water. Use a soft brush and neutral soap. Clean shoelaces separately.

    mix

    DO YOU HAVE A SIZE GUIDE?

    Our size guide helps you to find the right size of your Maians. The measurements of our collection are shown in cm. However, if you still have questions regarding your size, please feel free to contact to contact us. We will be happy to advise you.

    Size-chart-faq-eng-low1-1024x873

    WHERE CAN I FIND MORE PRODUCT INFORMATION?

    You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact us.

    IS A PRODUCT STILL IN STOCK?

    Since we have a limited seasonal collection, products may run out of stock during the season.

    If the color or size isn’t shown on the product detail page, it is no longer in stock.

    You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in the menu Locator.

    DO THE PRICES INCLUDE VAT?

    All the prices in www.maians.es include VAT.

  • DO I NEED AN ACCOUNT TO ORDER ONLINE?

    You don’t need an account to order in www.maians.es. However, setting up an account will allow you to view past orders and the status of your current order.

    I FORGOT MY PASSWORD OR IT DOESN'T WORK

    If you forget your password you can easily request a new one by using the “Forgot Password” button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact us.

  • I’M HAVING PAYMENT PROBLEMS

    If you can’t pay for your order, there can be several reasons. Please contact us if you have any further questions or concerns regarding your payment.

    THERE IS AN ERROR ON THE ONLINE STORE

    Our online store should be working all the time. However, if you do find an error in www.maians.es, we would be really happy if you would let us know by contacting Customer Service (store@maians.es).

  • HOW DO I PAY FOR MY ORDER?

    Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept several payment methods such as credit card, Paypal and direct transfer.

    IS IT SAFE TO ORDER ONLINE?

    We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. If you have further questions please visit our page Terms & Conditions.

    WHEN WILL I BE CHARGED?

    If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled.

  • WHAT’S MY ORDER STATUS?

    You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check “My Orders” for the current status of your order.

    WHEN WILL MY ORDER BE SHIPPED?

    We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your pair of Maians along its trip to your doorstep.

    CAN I CHANGE MY ADDRESS?

    Unfortunately we are unable to change a delivery address once the order has been dispatched. If you are not able to collect your package and your order is returned to our warehouse, then shipping cost for a second delivery will be on your expense.

    HOW CAN I TRACK MY ORDER?

    Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact us if you have any further questions or concerns regarding the shipment of your order.

    WHAT IS THE DELIVERY TIME OF MY ORDER?

    Your order will be delivered within 1 – 7 working days. Our packages are shipped with MRW (Spain and Portugal) and Fedex/UPS (rest of the countries) and a signature may be required on receipt. If you are not around to take the delivery of your parcel, MRW will leave a calling card telling you how to collect your package. Please note Fedex will make 3 delivery attempts and return the goods to our warehouse if you are not able to collect your package.

    WHAT ARE THE SHIPPING COSTS?

    Within Spain, the shipping costs and first returning costs are free! However, if you are based in another country your costs may change:

    Destination Shipping costs Returning costs
    Spain + Portugal Free Free
    Europe + UK 10 € On your expense
    Rest of the countries 45 € On your expense
    WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

    If you receive a wrong item or something is missing, feel free to contact us. Please send us all possible details including specific order number.

  • HOW DO I RETURN AN ITEM?

    In order to exchange or return your shoes, please follow the next steps:

    Step 1. Pack your shoes in the original Maians box you have received with your order

    Step 2. If you would like to exchange them, please specify size / model / color of the new model/s.
    If you would like to return the shoes, please let us know the refund method (Credit Card, PayPal or Bank Transfer. In case of Bank transfer, please send us your bank account).

    Step 3. Once you have the box ready to pick-up, write the following address in the package:

    To the attention of:

    Franco Carraro
    Monta Mundo SL
    Carrer Llull 48-52
    5to 3ra 08005
    Barcelona, Spain

    Step 4. If you are based in Spain, please send us an email tocontact@maians.es. We will pick up your package free of charge in the same address where we have delivered your last order. In case you need to change your pick-up address, please let us know.
    If you are based in another country, you will need to take care of the shipping cost for exchange or return.

    Step 5. Once we have received the shoes in perfect conditions, we will proceed to the exchange or refund of your order. In case of exchange, we will ship your new shoes free of charge.

    If you have further doubts you can always reach us at contact@maians.es or +34 93 300 39 83.

  • I HAVE RECEIVED A FAULTY ITEM FROM YOUR WEBSTORE

    You should inspect Maians goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting us explaining what is wrong and attaching a photo to your message. Please note that we must be notified within 8 days if any items received are defective or damaged.

    I HAVE A COMPLAINT ABOUT AN ARTICLE I BOUGHT IN A STORE

    If you have any issue or complaint about an article bought in any of our stores, we recommend to directly contact them and inform them about this matter.

  • PRIVACY POLICY

    We are committed to protect your privacy and don’t distribute, sell or rent information you provide us to anyone. For more information you can check our Terms & Conditions.

  • HOW DO I CONTACT CUSTOMER SERVICE?

    Feel free to contact us if you have any questions or concerns. We are always happy to help.

    Email: store@maians.es

    Telephone: +34 93 300 39 83

    Our operating hours are from Monday to Friday, between 8:30 am to 17:30 pm (CET) with the exception of bank holidays.

  • HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?

    You can easily subscribe to our newsletter in the bottom of our website or sending an email to store@maians.es. You will be the first to hear about what is happening at the Maians world!

    HOW OFTEN DO I RECEIVE YOUR NEWSLETTER?

    Every few weeks we send our newsletter, with the latest news on our collections, our favourite articles and any new about Maians.

    HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?

    If you change your mind, you can unsubscribe by clicking ‘unsubscribe’ at the end of the newsletter.